OneSignal SMS

Role & Responsibilities

Feature-specific: Research, concept development, interaction & visual design

Project Background

Used and loved by developers and marketing teams around the globe to engage customers through digital messages, OneSignal added SMS to its suite of message sending capabilities.

Within the OneSignal dashboard, a customer can create a connection with an existing Twilio account, and can optionally import a CSV containing their customers' mobile numbers. Once the connection with Twilio is enabled, the customer can optionally send a test SMS and explore SDK documentation.

Throughout the dashboard, a customer with SMS enabled can see additional screens and functionality for composing messages and viewing reports for their SMS campaigns.

OneSignal dashboard screenshot with Twilio SMS configuration fields

Results

The SMS capability became available to all OneSignal customers during the summer of 2020 🥳

OneSignal SMS product page