Home Depot Ratings & Reviews and Ask & Answer

Bazaarvoice customer reviews and Q&A display for a major home improvement retailer

Customer reviews section from a HomeDepot.com product page

Role Responsibilities

UI Designer, Front-End Development

Project Background

The Home Depot is one of Bazaarvoice's most innovative clients, and like my project with Victoria's Secret, their product detail pages are constantly being measured and optimized. A revamp of the two Bazaarvoice solutions on their eCommerce product pages (Ratings & Reviews and Ask & Answer) had the makings of a great redesign project: extensive, high-fidelity mockups of nearly every feature crafted by the client's agency, and a highly-engaged and friendly team on the client side.

There was one problem, though — their design mockups had been under review and in feedback rounds for so long, that there was only 4 weeks left to execute the entire project, from kickoff to final QA verification. A typical redesign project of a single Bazaarvoice solution can take anywhere from 4 to 6 weeks, as long as the project doesn't involve heavy customization of the look-and-feel.

Results

The project launched on schedule despite the compressed time frame. I wrote custom code for nearly every element within both the Customer Reviews and Customer Questions & Answers layouts and their accompanying submission forms.

This was the most significant and complex client project I undertook as a UI Designer at Bazaarvoice. It's incredibly rewarding to know that 6 years later, the design was still in use, and had been interacted with by millions of shoppers.